Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fusion LLP's relationship with you in relation to this website.

The term “Fusion LLP” or “us” or “we” refers to the owner of the website whose registered office is

Fusion LLP

71 St Dunstans St, Canterbury CT2 8BN

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
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    House of Agnes Terms & Conditions of use
    Liability
    Guests' liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

    Damage to House of Agnes property
    We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest's credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

    Removal of House of Agnes property
    We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

    Tampering with fire detection systems and fire fighting equipment
    We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel's discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

    Inappropriate behaviour
    It is the hotel's policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel's discretion, or guests may be asked to leave the hotel.

    Lost / Damaged property
    Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest's departure it will be disposed of by the hotel.

    Check in / Out times
    Check in and Check out times are explained when bookings are made.

    Vehicles
    All vehicles are parked at the owners' risk. Should a problem occur with a vehicle the House of Agnes cannot accept any liability. If a vehicle is left on the property after the guest has checked out except when permission has been given, the management reserves the right to remove the vehicle at the owners' expense.
    Nothing in these terms or conditions shall limit or restrict the guests' legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.

    Child Policy
    The House of Agnes recognizes children as being 12 or under. Please be aware that individuals over 12 will be classed as adults and charged accordingly on arrival.

    Responsibility for guest's property
    The proprietor of any guest accommodation has a duty to take reasonable care of the property of his guests brought to the property. If it is lost or damaged through the negligence of the staff, the proprietor may be liable. The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest's own negligence.

    Innkeeper's strict liability
    This liability, which applies only to innkeepers, whether they have been negligent or not, extends to the loss or damage of guests' property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveller; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the hotel. The strict liability does not apply to vehicles or property left in them, horses or other live animals or their harness or other equipment, although the innkeeper still has a duty of reasonable care for them.

    Limitation of strict liability
    The innkeeper's strict liability is limited to £50 for any one article and to £100 in respect of any guest, if he exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the hotel, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage.