Cancellation Policy

General Cancellation Policy

Generally any deposit or prepayment will be refunded providing the cancellation notice is received before 14.00 the day prior to your intended arrival otherwise the first nights stay may be charged.  

Non arrivals will be charged in full.

However If your reservation is for more than one night please check your confirmation email as there may be a 48 hour cancellation period or different cancellation policy.

If your departure date is changed on short notice (after 14.00 the day prior to departure) there may also be a charge for that cancelled night.

Always check with reception if you are unsure. 

Any changes will be shown on our website.

Please note that your normal travel Insurance will often cover any loss in case of illness or accident.

Always check your confirmation letter/email for your specific terms and conditions.

The House of Agnes reserves the right to change its cancellation policy

Third Party Booking Sites (Booking.com etc)

In the unfortunate event that you need to cancel, it is imperative that you cancel via the Website with which the booking was made (ie Booking.com) or you may be charged the full amount.   This must be done at least 24 hours in advance of your intended arrival date. (Please see full terms and conditions on Company website)

 

Terms and Conditions for special events and block bookings of 5 or more rooms:

Payment of 25% of the total cost of reservation is required in order to confirm the booking

·       Balance of payment is due and payable twenty eight (28) days prior to arrival, unless otherwise agreed with Sandie de Rougemont

·  Cancellation policy is as follows:

·        The deposit is non-refundable

·        In case of cancellations within twenty eight (28) days prior to intended arrival, or in the case of no-shows, the full amount may be charged.


Terms and Conditions for July Graduation Week:

·       Payment of 25% of the total cost of reservation is required in order to confirm the booking

·       Please note that on graduation week ALL stable room are for a minimum of two nights stay – therefore any cancellations that reduce the stay to one night WILL be charged for a two night stay regardless whether they use the room or not.

·       Balance of payment is due and payable at least fourteen (14) days prior to arrival.

Cancellation policy is as follows:

·       The deposit is non-refundable

·       In case of cancellations within fourteen (14) days prior to intended arrival, or in the case of no-shows, the full amount will be charged.